Refund & Cancellation Policy

1. Your right to a refund under the law

Under the Saudi E-Commerce Law, a consumer may cancel a contract within 7 days of buying a service, provided the service has not been used or benefited from. We honour that right and, where a digital service has not been used, we apply it as a money-back guarantee.

If you are a consumer in the European Union or the United Kingdom, you also have a 14-day right of withdrawal. Because the app is digital content delivered immediately, that right can end once you begin using it and ask us to start straight away; where it still applies, it is longer than our own 7-day rule and we honour it.

2. Season Pass (paid once)

You can request a full refund within 7 days of purchase if you have not used the app. If you have already started practising, the digital service has been used and the refund window no longer applies. Once a Season Pass is refunded, access is removed.

3. Monthly plan

The first month is charged when you subscribe and the plan renews each month. After the first charged period we do not refund that period, but you can cancel at any time so no further month is charged, and your access continues to the end of the period you have already paid for.

4. Free months and promotional codes

If a promotional code gives you free months on the Monthly plan, nothing is charged during those months. When the free period ends, the normal monthly price is charged automatically unless you cancel before it ends. We email you before that happens where we can. Cancel from Account & settings → Manage billing.

5. How to cancel or request a refund

Cancel: open Account & settings → Manage billing and cancel there. This is immediate and stops future charges.

Request a refund: use Request a refund in Account & settings, or email contact@jahziah.app from the address on your account with your order date. Include your account email and what went wrong. We reply within 2 working days and, where a refund is due, we process it within 14 days.

6. How we pay refunds

We refund to the original payment method through Stripe — the same card or wallet you paid with. How quickly it appears depends on your bank or provider, but we issue it within the times above. Where a refund is due, we do not force store credit.

7. Complaints

If something is not right, please contact us first at contact@jahziah.app and give us a chance to fix it. Consumers in Saudi Arabia may also raise the matter with the Ministry of Commerce.